RecoMadeEasy®
Interactive Voice Response (IVR) System

Status: General Availability
The RecoMadeEasy® IVR System is a package developed by Recognition Technologies, Inc. which currently runs on the Linux operating system. The IVR system is compatible with Dialogic® telephony T1 and E1 cards as well as their analog cards.

There are quite a few vendors who have developed Interactive Voice Response (IVR) systems. These systems are either complex libraries which could be customized by extensive and costly coding or are limited systems with many shortcomings.

The RecoMadeEasy® IVR system presents an original software written completely in C++ with complex functionality and an extremely easy but powerful interface. Through only simple adjustments to configuration files one may create the most complex IVR system.

Capabilities

  • Logic Graph
  • A simple web interface is used to design the logic behind the IVR system for each individual channel. The logic may be shared by any number of channels. Once the design is done, the system is ready to go. Your Interactive Voice Response (IVR) System may be literally up and running within minutes. The design may be done by any of your personnel and does not require any high priced programmers. Note that as we mentioned, the logic is represented by a graph and not a tree. For those who are familiar with this terminology, they would know that as opposed to tree-based systems. A graph-based system will allow moving from any state to any other allowing loops and backward movement to the top of a logical path.

  • Independent Channel Control
  • A different logic graph may be used for each channel (e.g., each T1 Channel). In addition, a different logic graph may be used with different dialed numbers. This allows the sharing of the IVR system for different purposes depending on the phone number which has been dialed.

  • Recording
  • The system allows for several types of recording. Recording may be done on individual or multiple channels while conversation is in progress.

  • Conference Calling
  • RecoMadeEasy® IVR allows conference calling between different parties on different channels with the capability of recording the conversation between parties.

Supported Audio Interface

  • All Dialogic JCT cards (T1 and Analog)
  • Microphone devices
  • Audio File Access

Supported Operating Systems -- Telephony

  • CentOS 6.5 Linux (New)
  • CentOS 6.4 Linux
  • CenOS 6.3 Linux
  • CenOS 6.2 Linux
  • CentOS 5.7 Linux
  • CentOS 5.6 Linux
  • CentOS 5.4 Linux

  • Fedora Core 5 Linux
  • Fedora Core Linux

Supported Operating Systems -- Other Audio Devices

  • CentOS 6.4 Linux (New)
  • CentOS 6.3 Linux
  • CentOS 6.2 Linux
  • CentOS 5.7 Linux
  • CentOS 5.6 Linux
  • CentOS 5.4 Linux

  • Fedora 18 Linux (New)
  • Fedora 17 Linux
  • Fedora 16 Linux
  • Fedora 15 Linux
  • Fedora 14 Linux
  • Fedora 13 Linux
  • Fedora 12 Linux
  • Fedora 11 Linux
  • Fedora 10 Linux
  • Fedora 9 Linux
  • Fedora 8 Linux
  • Fedora 7 Linux
  • Fedora 6 Linux
  • Fedora Core 5 Linux
  • Fedora Core 4 Linux
  • Fedora Core 3 Linux
  • Fedora Core 2 Linux
  • Fedora Core Linux
  • N.B.: May be made available for other Unix-Like systems upon request


info@recotechnologies.com Recognition Technologies, Inc.